Job Details: Support Engineer
| Job Title: | Support Engineer |
| Company: | Aptana |
| Position Type: | Permanent |
| Pay Rate: | DOE |
| Skills: | HTML, Ruby, Ajax, PHP |
| Date Posted: | May-15-08 |
Support Engineer
Are you the type of person who:
Would thrive if asked to support the users of Facebook's APIs, who can deal calmly with frantic users, who can get ahead of the support curve and turn customers into our best references? Then this could be your dream job!
We are looking for someone who:
• Loves problem solving and resolving user issues
• Can multi-task and support 3 products at once
• Technically competent and user-support savvy
The Opportunity:
• Work with awesome people (us!)
• Lead the support effort for 3 leading-edge web products
• Interact and support “in the know” web developers and engineers
Responsibilities:
• Provide user support through our Forums, Email and Wiki
• Use existing skills and knowledge as well as appropriate support
Resources to find resolution to customer incidents
• Work with Aptana's developers as needed for incident escalation
Desired Qualifications:
• Excellent knowledge of Aptana's suite of products
• Basic understanding of PHP, JavaScript, Ajax and other web development tools
• Great customer-facing personality
• You love to figure out/find the answers to a problem, no matter how long it takes
| Location: [rss] | US-CA-San Mateo |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Kathy Alberts |
| Contact Phone: | 650-570-3022 |
| Contact Email: | kathy@aptana.com |
| URL: | http://www.aptana.com |
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Contact Comments:
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| Please submit resumes by email | |
Principals only. Recruiters, please do not contact this job poster.
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