Resume of Account Manager

Title
Account Manager

Primary Skills
*Project Management and multi-tasking skills *Identifying key decision-makers in order to build strong relationships

Location
US-TX-Frisco

Posted
Jul-01-08

Lori Jensen 469-396-2589 lje2fa8@westpost.net


High level of competencies in the following areas:
*Project Management and multi-tasking skills
*Identifying key decision-makers in order to build strong relationships
*Generating revenue from an account while continually maintaining and upgrading
*Driving to results-based execution
*Excellent verbal and written communication skills
*Able to gear communication appropriate to the audience
*High ability to recognize customers needs
*Computer knowledge includes: MS 2000, MS Office Suite and Vista


Professional Experience

Fast Debt Solutions,
Carrollton, TX
2007 - 2008
Credit Relations Specialist

*Coordinate and facilitate installations of new customers
*Directly communicate with sales, customers and operations
*Initial contact with attorneys probing for information
*Execute Power of Attorney and Cease and Desist letters
*Phone work to discuss settlement options or legal documentation
*Reporting via the web and basic software programs/applications
*In-depth knowledge of Fast Debt Solutions products
*Work independently managing multiple simultaneous tasks to meet deadlines
*Attaining and exceeding expected quota
*Up-to-date billing analysis and receivables
*Reporting, updating customer accounts while maintaining and managing other tasks


DeVry University,
Westminster, CO 2006 - 2007
Department of Enrollment Management

*Phone work to set appointment for interviews and to follow up with current students
*Interviewing interested students and parents
*Qualifying and enrolling students in DeVry's electronics and technology-based business programs
*Reporting via the web and basic software programs/applications
*In-depth knowledge of DeVry's educational products
Work independently managing multiple simultaneous tasks to meet deadlines
*Attaining and exceeding expected quota

Vercuity Expense Management,
Denver, CO
2005 - 2006
Client Services Manager

*Provide detailed responses for software, billing, and service issues. Identify root causes, and drive issues to resolution with the ultimate goal of achieving total customer satisfaction
*Assist customers with improving their current business processes related to lifecycle telecommunications management through explaining and selling the advantages of using the automated and outsourced solutions provided by Vercuity's software applications and service delivery teams
*Interface directly with customers, executive management teams, project managers, and Vercuity's internal contacts, to ensure business process change is managed and implemented in an optimal manner
*Create project plans, reports and presentation materials for delivery to customers and other service support teams as necessary
*Prepare detailed analyses, recommendations and presentations to be used when providing Vercuity's periodic Business Reviews to customers
*Work independently managing multiple simultaneous tasks to meet deadlines

Global Crossing,
Denver, CO 2003 - 2004
Customer Service Manager

*Provide account management for Strategic National Accounts
*Facilitate meetings with team members and senior management to discuss sales strategies and resolve any customer issues
*Identify prospect requirements for Telecommunications; research, present viable alternatives and help make final recommendations to Fortune 500 Corporate companies and IT professionals
*Design, develop and maintain sales strategies for account growth of existing accounts and acquisition of new large corporate accounts
*Present and sell new products, services and pricing plans

WorldCom,
Denver, CO
1996 - 2003
National Account Service Consultant
*Provide account management for Strategic National Accounts
*Identify prospect requirements for Telecommunications; research, present viable alternatives and help make final recommendations to Fortune 500 Corporate companies and IT professionals
*Present and sell new products, services and pricing plans

WorldCom,
Denver, CO
Global Implementation Coordinator
(1998-2000)

*Coordinate and facilitate installations of all dedicated International services
*Directly communicate with provisioning departments, terminals and local Telco
*Facilitate conference calls for activations with customer, vendors and terminals
*Manage customer's accounts throughout the order-processing period
*Troubleshoot technical difficulties during activations or hot cuts


Education, Awards, Certifications

* Stenotype Institute of SD, Sioux Falls, SD
o Associates in Business Administration
* Court Reporting Certification
* Black Belt in Tae Kwon Do
* Special classes/Certifications from classes at MCI
* WorldCom Project Management Certification
* Management Certification
* People Skills Certification
* Office Suite Certification
* NASC, Nation Account Service Consultant of the year 2002
* Ovation Award 2001

Certifications
See above


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