Resume of Senior Product Manager

Title
Senior Product Manager

Primary Skills
Product/Program/Project Management

Location
US-NJ-Lawnside (will consider relocating)

Posted
Jun-10-08


SENIOR PRODUCT MANAGER/PROGRAM MANAGER

Dynamic and innovative individual with a proven record of accomplishment and demonstrated success in product development and product/program lifecycle management. Excellent cross-functional support of Business & Sales Development, Account Management and end users through research of prospective oppor-tunities and identification of product needs and product gaps. Solid track record of user experience develop-ment with proven ability to elicit, document, and manage product/program requirements. Ability to provide product direction and collaborate on Product Requirement Document (PRD) requirements and specifications for roadmap enhancements and new products. Superb abilities to define scope and outline detailed opera-tional requirements. Outstanding history of tactical and strategic program development using sound methodology, testing approaches, and comprehensive project management principles and tools. Excep-tional team player and relationship building capabilities. Able to facilitate meetings with action detailed results. Outstanding problem solving expertise and exceptional presentation, training development and delivery abilities.

SKILLS SUMMARY:
Over 15 years of product and program management experience with broad knowledge base.
Industry expertise and extensive understanding of key industry fundamentals.
Solid analytical, organizational and project management skills.
Abilities to initiate and support communications to strategic relationships, and for key products, technologies and services.
Strong oral and written communication skills and the ability to effectively develop and verbalize require-ments through action oriented presentations, meetings and seminars.
Comprehensive product/program launch & enhancements and corporate/end-user education abilities.
Efficient, intelligent and quick learning, with proficiency in problem solving skills.
Comprehensive training & knowledge transfer skills.
Wide-ranging team and relationship building capabilities.
Multi-tasking abilities and proficiency with multiple project management.
Self-starter, entrepreneurial, highly motivated, personal accountability & initiative type.

PROFESSIONAL EXPERIENCE
Senior Product Manager/Consultant --Online Messaging Program Management
pureIntegration@COMCAST CABLE INC., PHILADELPHIA, PA--September 2007 to January 2008

Comcast Corporation is the largest cable television company and the second largest Internet service provider in the United States. Presently, Comcast serves a total of 24.2 million cable customers, 14.7 million digital cable customers, 12.9 million high-speed internet customers, and 4.1 million voice customers.

Accomplishments
-Product & Project Management of Online Messaging & Calendar applications integration with web mail, voice mail and wireless capabilities
-Research, document and advocate Comcast customer requirements and translate requirements via the Messaging Product Requirements Document (PRD).
-Analyzed key data components, articulated findings and translated into actionable requirements road map.
Business Development Manager/Consultant-- Web 2.0 Analysis & Program Management
K&J CONSULTING@CISCO SYSTEMS INC., NYC, NY--February 2007--June 2007

Cisco Systems, Inc. is a multinational corporation with 63,000 employees and annual revenue of $35 billion in 2007. Headquartered in San Jose, California, Cisco designs and sells networking and communications technology and services under five brands, namely Cisco, Linksys, WebEx, IronPort, and Scientific Atlanta.

Accomplishments
-Business & Market Analysis of Web 2.0 applications.
-Primary and Secondary research of key market elements.
-Developed and documented product and sales strategies for Top 25 national and international accounts.
-Implemented and maintained wiki and blogging tools.

Consultant--Business Development, Product Analysis & Program Management
HILL BUSINESS SOLUTIONS, LAWNSIDE, NJ--June, 2006--January, 2007

Hill Business Solutions is a consulting company focusing on analysis, business development and program management. Headquartered in Lawnside, New Jersey, HBS analyzes designs, and services networking and communications technology for the top 25 telecommunications and web-based internet companies.

Accomplishments
-Identified >100 end-user and advertiser marketing program issues to increase customer satisfaction levels.
-Process engineered 5 change recommendations providing for a 50% reduction in program milestones, thereby creating a 20% increase in project revenue opportunities.
-Created and delivered 10 business & product specifications incorporating prioritized features with mock-ups/prototyping and corresponding validations.

Senior Product Manager--Product Development & Process Re-Engineering
VERIZON CORPORATION, CHERRY HILL, NJ--1998 to 2006

Verizon Communications, Inc. is a broadband and telecommunications company with 140.3 million land lines in service. With the MCI merger, it has more than 250,000 employees. Verizon, with MCI, is the largest telecommunications company in the United States based on sales of $75.11 billion, profits of $7.4 billion and assets of $168.13 billion.

Accomplishments
-Product Lifecycle and project managed >10 products and product enhancements.
-Formulated >500 Use Cases and facilitated systems integration testing to ensure quality and process assurance.
-Reduced sales cycle time 25% for >4,000 Business Sales team members facilitated by process automation and online access to sales portfolio.
-Product lifecycle managed advanced voice & data services in 38 tariff jurisdictions with introduction of five product enhancements.
-Served as chairperson for two industry review boards and authored five articles in trade magazines.
-Moderated Yankee Group voice and data studies and conducted >50 internal and >25 external industry meetings to determine industry requirements.
-Researched and co-authored Bell Atlantic's Retail Data Strategic Roadmap efforts for determining voice and data requirements. Guided interdepartmental teams for top 25 major customers and 10 competitive jurisdictions.
PRIOR TO 1998 -- BELL ATLANTIC CORPORATION, NJ, PA
Held increasingly responsible positions in customer service, cross-functional sales, network design, de-velopmental and training responsibilities for internal and end-user customers. Provided direct customer sales, sales support, training and customer service capabilities for >1,000 sales team members.

EDUCATION & CERTIFICATIONS

Master of Business Administration & Marketing, Williamstown University
Organizational Dynamics, University of Pennsylvania
Bachelor of Science-Business Administration, Williamstown University
State of NJ--Insurance Producer License -Authorities: Life Insurance, Accident, Health or Sickness

PROFESSIONAL DEVELOPMENT & TRAINING

ALPHA IV, Verizon Information Technology Institute, Waltham, Massachusetts
Leadership through Quality, Princeton, New Jersey
Marketing Leadership, Marketing Institute, Waltham, Massachusetts
Project Management, Philadelphia, Pennsylvania
Project Top Gun, Bell Atlantic Information Technology Institute, Norristown, Pennsylvania

Attendance at over 150 seminars which included; Effective Sales Skills, Effective Training Skills, Interpersonal Skills, Organizational Dynamics & Leadership Training, Marketing Development, Network Analysis and Design, Project Management, Problem Resolution, and Technical Knowledge and Competence.

PROFESSIONAL ASSOCIATIONS
Association of International Product Marketing and Management (AIPMM)
United States Telecommunications Training Institute (USTTI) 1988 to Present

Certifications
See above


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