Resume of Project Manager

Title
Project Manager

Primary Skills
ITIL,VISO,MS Office,LAN/WN,MS Access,UNIX,VoIP,

Location
US-NJ-Peapack

Posted
Jun-20-08



Experienced professional executive that has successfully managed Mission -- Critical, Enterprise Networks and Data Centers, with expertise as Certified ITIL, PMI, Project Management Methodology and Network Management:
• Project Management - Process Design Engineer/ITIL
o Major Wall St. Financial Institute's inter-networked environments
o Major Telecommunications Corporation Billing Management and Managed Supplier
o Major Wall St. Brokerage/Investment Bank, Telecommunications Infrastructure, Disaster Recovery, Change Management, CAB
• Have traveled extensively aboard in the evaluation, problem solving and development of off shore facilities and worldwide information networks.
• Excellent communicator, can-do personality with emphasis on building strong client relationships.

Working Knowledge / Skill Sets:
Remedy & HP Service Desk, NT, UNIX, and LAN /WAN, Frame-Relay, ISDN, T1, DS3, VOip, ATM Protocols: TCP/IP, Telnet, FTP, SMTP, DNS, SNMP, NFS, RPC, TFTP, TCP, UDP, and ICMP, Routing Protocols: IGRP, EIGRP, RIP, and OSPF. MS Office -- Power Point, Excel, Access, and MS Projects. SAN infrastructures, and Developing diagrams using AUTO-CAD as well as VISIO, RUP, and UML

Professional Experience

Fortress Capital Finance
Avenue of the Americas, NYC, N.Y.
MS Access Database Developer -- 4/2008 -- 5/2008
Contractor -- MS Access Database Developer -- User collaboration in developing input screens and senior management reports for Global Sourcing. Analyze business requirements and key report producing strategies. Develop user enabled report generation whereby user management is able to build intuitive tables and queries that permit them to run reports with minimum or no programmer assistance.

JPMorganChase
Wall St. NYC, N.Y.
ITIL Process Manager 12/ 2007 -- 04/2008
Analyze and evaluated infrastructure processes and workflows.
• Design, ITIL based process documentation and training that aligned with “Infrastructure Best Practices -- ITIL V.3”.
• Reviewed infrastructure and provided “ITIL - Best Practice” recommendations to be also used for training and guidance of Engineers hired at offshore Infrastructure Operations (Mumbai, India).
• Collaborated with all streams across the enterprise, wrote operational “ITIL - Best Practice” handbooks with Visio diagrams that related to Event, Incident, Problem, Change, Release and Configuration Management.
• Additionally, recommended the expansion of the HP Help Desk “Trouble Ticket Role” as currently used, to a workflow management, and RFC machine aided tool, along with implementing CMDB. Thereby reducing critical time and resources currently used to mitigate abnormal system operations.



AT&T
Bedminster, New Jersey
ITIL Process Engineer 03/ 2006 -- 12/2007
Designed Billing Inquiry System Workflow Process for GM Worldwide Outsourcing Contract to AT&T and IBM:
• Collaborated with GM process engineers, to analyzing supplier invoice processes and managed telecommunication services.
• Developed and implemented ITIL Service Support Process Definition Documentation
• Developed Process Maps and related ITIL Best Practice Framework - Processes
• Documented processes, using industry-standard mapping formats: process flows Swim Lanes, Roles and Responsibilities Maps (*RACI* charts), etc. Excel and Visio
• Developed Change Management Process on how approved changes are deployed with a minimum adverse impact on IT services and ensuring the traceability of changes
• Developed Processes for key inputs to Change Management i.e., Request For Change (RFC's), Urgent RFC's, Forward Schedule of Change (FSC's), Configuration Management Database (CMDB),
• Collaborated with Change Influencing Organizations, i.e., GM IS&S, IT Suppliers, GM Business, and Integration Agents.
• Conducted ongoing project interaction for raising and recording changes, filtering changes, assessing impact, cost, benefit, and risk of changes
• Managing and coordinating change implementation -- Monitoring and reporting on the implementation
• Reviewing and closing changes -- Chaired Change Authorization Board (CAB), recorded minutes and actions as Requirements for Acceptance & Verification as part of process closure procedure.
• Established and managed critical contract relationships between customers and/or external vendors (either directly or through vendor managers).

Quest Diagnostics
Lyndhurst, New Jersey
Project Manager -- Contract Consultant 01/2006 -- 03/2006
Developed project management training and designed user friendly project scheduling interface using MS Access with MS Projects that enabled purchasing agents to migrate from MS Excel based project management to on-time work in progress reporting. System provided in-depth accountability for project initiation, to planning while providing senior management monitoring / control through to product procurement.

Cinex Inc.
Montreal, Canada
Project Manager 09/2001 -- 01/2006
Call Center and Sales leads database designing, and CRM analysis. Experienced in ACD along with IVR design and configuring of ISDN PRI Trunking for call vectoring and call center management.
• Developed Data Mining models using processes built using UML, and VISIO diagram assignments and roles.
• Developed case, process flow diagram and product documentations, NET(VB.NET/C # /ASP.NET/Web Services) using MS Word, Visio and Excel
• Provided team collaboration with MS Projects for stake holders and developed XML, SOAP, JAVA, utilities.

Pilot Network Services, Alameda, CA. /Jersey City,N.J./Lon.UK
Project Manager 11/1999 -- 09/2001
Pilot Network Services - Security Utility pioneer e-Commerce Network Service provider of highly secure, subscription-based e-Commerce and Secure Web-Hosting Services. Pilot enables secure e-Commerce by providing a wide range of protected services, including secure hosting, Internet access gateway and VPN extranet services.

• Responsible for project management team that provided rollout of secure web hosting service for GE Europe
• Conducted team meetings and Initiate, Planning, Execution, Managed and Controls of GE project rollouts and kick- off meetings.
• Managed expansion of Secure Web-Hosting Data Centers located in Jersey City, N.J. and Canary Wharf, U.K:
• Installs/de-installs/relocating of all distributed systems, network hardware, routers, switches, firewalls in the Data Center
• Ensured corporate policies and all local regulatory compliance
• Ensured Integrity of the data center, communications, and systems environments through operational standards and Best Practices Documentation

Amano Cincinnati, Roseland, N.J.
Project Manager -- Contract Consultant 03/1999 -- 11/1999
Organized and developed TCP/IP training for corporate software developers who designed and produced applications for “Day Traders” and stock brokerages that adhered to NASDQ stock trading transactions record.
• Coordinate with customer project managers with MS Project for adherence of SLA's
• Developed a Projects Team eCommerce Client Guide to communication protocol and maintain process continuity between stream members and clients
• Collaborated with client's Project Managers to coordinate product roll-out, SLA and clients expectation through MS Project Schedule Publications

Barclays Capital/BZW 75 Wall St. NYC
VP/Director Information Technology 04/1995 -- 03/1999
Barclays is second largest British Bank, with US Headquarters at 75 Wall St and 40 trading business groups on 222 Broadway, N.Y.C. Senior officer of IMAC and Change Control. Chaired CAB/EC for Change Control trading floor network operations
• Developed infrastructure database with Lotus Notes which later migrated into SQL DB
• Hands-on Network Engineer in configuring and maintained network infrastructure LAN/WAN switches and routers using Visio diagrams and Excel charts and Lotus Notes
• Managed IMAC team responsible for Space Planning, Floor Plans, Cabinets and Cabling
• Participated as team lead on Disaster Recovery and Business Continuity planning and testing
• Developed team collaboration of network problem resolution for LAN/WAN configuration and connectivity.
• Lead process reviews and design, needs and risk assessment, and global data center strategies.
• Managed Incident Room for network management facilities with HP Openview, Optivity and network monitoring/testing and problem resolution -- produced in MS Word, MS Excel, and Visio
• Provided physical level infrastructure installations and maintenance as well as administering a technical team for IMAC & Change Control Management utilizing MS Project

Previous Work History
VP Voice Bank/Mobile Date Division of Tele Data - Ga. / N.J.
Director Network Services, LEP/PROFIT Freight Sys -- Val, N.Y/Atl, Ga.
Technical Director North & Central America, SITA -- Boh, N.Y.

Education
Capitol Radio Engineering Institute Washington, D.C.
New Mexico State University
US Army Signal Corp

Certifications
ITIL,PMI


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