Resume of IT Strategist

Title
IT Strategist

Primary Skills
IT Strategy Development and Execution

Location
US-FL-Boynton Beach (will consider relocating)

Posted
Jul-01-08


EXECUTIVE PROFILE
Technology and business strategist with 24 years of hands-on experience deploying enterprise-wide solutions to drive growth and profitability in growing and competitive markets. Strong record of success in creating robust IT architecture and infrastructure to meet client specific needs.


AREAS OF EXPERTISE

Strategy Development & Execution. Creating Strategic Plan, Current Reality & Future Vision, Gap Analysis, and Develop Transformation Plan/Blueprint. Evaluate Applications, Technology, Organization, and Governance.

SAP. Implementation experience in a variety of modules including but not limited to HR, FI/CO, CRM, MM, PM, SD, PS, Workflow, Business Warehouse, Enterprise Portal, X-Apps, and Netweaver.

BI/BW. Implementing key components including: Design/development, data extraction and transformation, database management, data access and analysis, middleware and messaging, and system management tools.

Infrastructure. Building and managing global data centers, design/developing Web-applications, rollout IT Desktop/Servers and managing systems engineers, LAN administrators, Help Desk support staff, network architects, programmers, and DBAs.


PROFESSIONAL EXPERIENCE
Information Technology & Business Strategist 2007 onwards

Providing business solutions and technology consulting services in the areas of Enterprise Resource Planning (ERP), Business Process Management (BPM), and Business Intelligence/Data Warehousing.

• Worked closely with the CIO's Office of Montgomery County, Maryland to develop detailed project charter and project plan; specify goals, objectives, strategy, and scope for a $75 million ERP project.

• Created and implemented operational vision and technology strategic plan for Radiation Therapy Services, Inc. (Forbes 2007 Best Small Companies Rankings) owned by Vestar Capital Partners, a leading international private equity firm.


School Board Broward County, Fort Lauderdale, Florida 2004 -- 2007
$4.45 billion enterprise with over 40,000 employees.
CHIEF INFORMATION OFFICER

• Responsible for (1) Leading & managing all functions interfacing with IT clients, information technology, processes and systems; (2) Developing a high performing IT organization that supports the district's goals and objectives through knowledge of sound business principles, business process analysis and redesign; and (3) Establishing and managing service level agreements in complex environment involving multiple platforms and applications. Manage an annual IT budget of $130 million and 220 technology staff.

• Led the successful implementation of mySAP CRM system that included ICSS (Internet Customer Self Service), Customer Interaction Center IC web client, Business Warehouse (BW), Enterprise Portal, and CTI IVR Software in a record 5-month period.

Foote Cone & Belding (FCB), New York, New York 1999 -- 2004
FCB is a leading global advertising agency network with 172 offices in 82 countries. FCB is a part of The Interpublic Group of Companies, Inc. (NYSE: IPG), the world's largest advertising and marketing communications organization.
Fortune 2008 Rank of 373 with annual revenues of $6.6 billion.

Senior Vice President/Chief Technology Officer

• Responsible for (1) Global Applications -- focused on developing and maintaining business software to manage business processes, (2) Global Technology and Operations -- managed the shared technology infrastructure (desktops, servers, networks and client services), and (3) Business Unit Technology -- focused on applications that are distinct to specific business units to support technology initiatives with clients worldwide. Typical projects included: data warehouse applications, CRM solutions, list services & campaign management, back-end analysis, and data mining/reporting.

• Developed a strategic technology plan to align core business processes and IT operations that resulted in savings of $175 million over a 4-year period.

• Managed an operation that consists of 281-technology staff worldwide and annual budget of $75 million.

• Supported clients (AT&T, Hewlett-Packard, Boeing, American Airlines, John Deere, JP Morgan Chase, Samsung Electronics, PeopleSoft, State Street Bank, Qwest, MetLife, etc) in implementing CRM solutions/technologies.

• Served as a Technical Advisor/Domain Expert to SAS Institute and helped engineer SAS's entry into the Business Intelligence and CRM market.


Trinitas Hospital, Elizabeth New Jersey 1996 -- 1999
A multi-campus, full-service, 432-bed acute care hospital serving Eastern & Central Union County.

Director, Information Services

• Responsible for creating and implementing a technology strategy to position the hospital as a viable force in an increasingly competitive healthcare marketplace. Managed on-going technology operations and a 23-person IS Department at this multi-site institution.

• Developed an $8.5 million strategic technology plan to meet the hospital's technology requirements for the next 10 years.

• Created an Information Services department to bring the previously outsourced function in-house, resulting in an annual savings of $780,000.

• Deployed Imaging and Electronic Forms applications to reduce costs and enhance workflows, which yielded savings in excess of $1.25 million.

Sonty Systems, Shelton, Connecticut 1994 -- 1996
Technology & Systems Consultant

• Developed a corporate data repository for a full-service managed healthcare organization. The client/server environment interfaced to a state-of-the-art imaging and scanning system, voice response units, EDI and fax servers (Oracle, HP 9000, HP-UX environment). Budget: $20 Million

• Designed and developed a claims management system with international business applications for automotive and consumer based insurance products (SQL/server, Windows NT, Powerbuilder environment).

• Managed project to migrate gas transportation/marketing system from a Sun SPARCcenter to DEC VAX OpenVMS environment. Redesigned the electronic bulletin board system in response to new government regulations.


ADDITIONAL EMPLOYMENT
Manager - IT, R.L. Polk & Company, Taylor. Michigan, 1993/94
Director - Data Processing, Tixon Corporation, Detroit, Michigan, 1992/93
Project Manager, PMH Marketing Services (Part of Pitney Bowes), Farmington, Michigan, 1990/92
Data Center Manager, Maritz Market Research, Fenton, Missouri, 1986/90
Faculty, Southern Illinois University, Edwardsville, Illinois, 1983/86


EDUCATION
Executive Leadership Academy, University of Virginia, Darden School of Business, 2005
MS, Management Information Systems, Southern Illinois University, Edwardsville, 1989
MS, Environmental Science, Southern Illinois University, Edwardsville, 1984
BS Honors, Chemistry, Osmania University, India, 1982



COMPUTER SYSTEMS
IBM I, P, Z, X SERIES SERVERS, HP 3000 & 9000, SUN SPARC, APPLE XSERVE

ERP & CRM APPLICATIONS
SAP, SIEBEL, SAS, E.PIPHANY, ORACLE

DATABASES
ORACLE, DB2, SYBASE, MICROSOFT SQL SERVER, MYSQL

APPLICATION SERVERS
IBM WEBSPHERE, MICROSOFT SHARE POINT PORTAL & IIS

METHODOLOGIES
SDLC, RAD, SOA, WEB SERVICES


PROFESSIONAL AFFILIATIONS

Board of Advisors -- IBM Software Group (Lotus Software) 2006 - 2007
Advisory Board -- Nova Southeastern University --Computer and Information Sciences 2005 - 2006
Member, SAP Global Leadership Program, 2005 - 2006
Member, Gartner Group Client Advisory Council


HONORS & INDUSTRY RECOGNITION

Computerworld's Premier 100 IT Leaders for 2007 -- December 11, 2006
South Florida Business Journal -- 2006 Technology Award -- August 2006
1999, 2006, 2007 Computerworld Honors Program -- Laureate Medal
CoSN - 2006 Outstanding Achievement Award for Technology Leadership
Cisco Growing with Technology Award -- November 2004
State of Florida Commendation Medal -- September 2004
Business 2.0 Magazine, September 1999 -- CIO of the New Century


PUBLICATIONS/PRESENTATIONS

Speaker - Webcast: Extending SAP applications using SOA-enabled front-end workplaces
BusinessWeek, More to Life than the Office, July 3, 2006
Speaker -- IBM Lotusphere 2006 -- Press Conference, January 2006
Speaker - Apple Worldwide Developers Conference, 2005
Speaker -- EdNet Virtual Roundtable on “Open Source”, December 2005
Speaker -- Gartner Symposium ITxpo 2005, October 2005
Speaker -- SAP Sapphire, May 2005
Speaker -- Gartner Mobile and Wireless Summit, April 2005
Speaker -- Collaborative Conferencing Summit, February 2005
Panelist, IDC's Software Leadership Council, April 2004
Speaker, Digital Asset Management Symposium, March 2003
President & CEO Magazine, May 2002 -- Computer Telephony Integration
DM Review, April 2002 -- Handling Multi-terabyte data loads


Key Representative Projects

• Implemented AT&T Business Services' very first Lead Opportunity Optimization Process (LOOP) CRM application to better target prospects, generate faster lead management through the sales funnel, improve the ability to measure ROI and continually improve customer relationship management. Project received the 2001 IT Services Marketing Association (ITSMA) Marketing Excellence Award.

• Successfully developed a CRM database for General Motors for tracking customer, dealer, marketing, and retail information. This was a 5 year phased project with a budget of $60 million. Information Week ranked this project as one of the biggest and best usage of information technology. (Sept. 18, 1995).

• Implemented SAP Enterprise Portal Solution: Provided a web based interface to the SAP applications supporting the entire user community to allow a secure login access to all kinds of enterprise wide information like business transactions, business intelligence, knowledge management and collaborative resources. Provided integrated content management system to enable mixed (heterogeneous) system landscapes to be integrated into one consistent platform based on open standards.

• Implemented SAP BW (Business Warehousing) Solution: Leveraged SAP BW infrastructure and tools to bring BI (Business Intelligence) to the enterprise that resulted in quicker informed decision making, data mining and forecasting. Utilized the analytical processing of CRM data through BW tools to provide insight into service levels, customer behavioral patterns and performance bottlenecks.

• Leveraged SAP X-App Solution for ITIL CRM 2.0 Implementation: to monitor all the aspects of Service Management across the enterprise to support the adoption of ITIL policies and also measure/monitor the level of service management (ITIL) performance by providing information on relevant metrics and KPIs (Key Performance Indicators).

• Top Public Sector Innovator Award for implementing a WebSphere Portal to leverage the power of a service oriented architecture (SOA) to deliver real business value.


Additional Experience

• Experience in various industries including Media and Advertising, automotive, insurance, healthcare, telecommunications, utilities, manufacturing, and consumer packaged goods.

• Experience with implementing projects utilizing offshore outsourcing solutions providers.

Certifications
See above


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